Refund Policy

Refunds are offered under the following circumstances:

• If the software or service provided is found to be defective or does not perform as described, and we are unable to resolve the issue within a reasonable timeframe.
• If the service agreement or software license is canceled before any work has commenced or any license keys have been issued.

Refund requests must be made within 21 days of payment. Refunds are not applicable once services have been fully rendered or software licenses have been activated.

The following are non-refundable:

• Custom-developed software or services specifically tailored to your requirements.
• Payments made for consultation or training services already delivered.
• Subscription-based services after the subscription period has started.

• To request a refund, please contact our customer support team at info@enricharcane.com/ +94766669070 with your payment details and reason for the request.
• We will review your request and respond within 3-5 business days.
• If approved, the refund will be processed to your original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

For ongoing services or subscription-based plans, cancellations can be made by contacting our support team. Refunds for cancellations will be prorated based on the duration of service already provided.

If you experience any issues with our software or services, please contact us immediately. Our team will work diligently to resolve the issue. In cases where the issue cannot be resolved, a refund or credit may be offered at our discretion.

For any questions or concerns regarding this refund policy, please reach out to our support team:

• Email: info@enricharcane.com
• Phone: +94766669070

We value your business and strive to provide the best solutions for your needs.